Support

Last updated 27 September 2026

A real person reads every message. Write to sachinuppal@gmail.com and we reply within 2 working days, sooner for anything about misuse.

Common questions

How do I delete my account?

In the app, go to You, then Delete everything. It is removed from the app straight away and from our systems within 30 days.

How do I pause or withdraw my double?

Go to You, then Your double, then Manage my double. Pausing stops new reels until you turn it back on. Withdrawing stops them for good and deletes your setup files.

A reel failed. Was I charged?

No. Parts that fail are never charged, and if a reel cannot be finished, all its credits come back to your balance automatically.

How do I get a refund for an iPhone purchase?

Purchases made on iPhone are refunded by Apple. Go to reportaproblem.apple.com. For web purchases, write to us.

My post did not appear on LinkedIn or Instagram.

Open the reel's chat to see what happened. Often the connection needs to be refreshed; reconnect in You, then Posting. If it still fails, write to us with the chat name.

Verification did not pass.

Try again in good, even light, facing the camera, with nothing covering your face. If it keeps failing, write to us and we will help.

Report misuse of your face or voice

If you believe someone made a double of you, or a reel uses your face or voice without permission, you do not need an account. Email sachinuppal@gmail.com with the subject Misuse report and include:

Your name and a way to reach you.
A link to the reel or post, or a screenshot.
Anything else that helps us find it.

We pause the double while we look, usually within 24 hours, and tell you what we did. We may ask you to confirm it is you with a short live check, so we never act on a false report.

Report a reel that breaks the rules

If a reel breaks our acceptable use rules, email sachinuppal@gmail.com with the subject Content report and a link or screenshot.

Grievance officer

Sachin Uppal, Director, Getconvi Technologies Private Limited, sachinuppal@gmail.com. Under India's Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, we acknowledge complaints within 24 hours and resolve them within 15 days.